Once you have made an inquiry and we have confirmed your final price quote, the process begins. (This means that after we discuss your project details and you agree to the estimated costs, we will officially move forward with the order.) After your payment is processed—according to our agreed terms—the next step is to submit your files to us for prepress.
Please review all your files carefully. Ensure they are print-ready and follow the technical guidance and instructions we provided earlier.
Once your files are uploaded, we will generate an electronic proof within 72 hours for your approval
If you need to upload new files after reviewing your electronic proof, please note that it may take a few days to generate each new version of the proof
Our preferred format is PDF, though we can accept a wide variety of other file types.
After you submit your payment and upload your artwork, a prepress expert will be assigned to your project. Within approximately 72 hours, they will provide you with an electronic proof.
The main goal of the prepress stage is to ensure your files are ready for high-quality printing. We achieve this by running your files through a "pre-flight" test to confirm that everything will look exactly as you intended
Your assigned expert will guide you through this process and keep you informed. If we make or suggest any technical changes to your files, we will document and explain them clearly. We will also provide a comprehensive checklist to help you prepare your files correctly.
Our experts will always notify you before making technical adjustments, such as color conversions. However, we do not make creative changes or review your work for the following:
You are responsible for all creative decisions. Once the prepress check is complete, you will receive an email with your electronic proof and notes from our team. We will go through as many rounds of corrections as necessary until you are satisfied.
Note: If this is your first time working with commercial printing, we recommend allowing extra time (a few days to a few weeks) to review and fix any file issues.
We provide free electronic proofing for every project. Even if you order a hardcopy proof, your project must first pass the electronic stage.
When you receive your proof, you will see printer’s marks (indicating trim, bleed, and center lines). You may also see suggestions from our team for final adjustments before production begins.
If you only use electronic proofing: Your approval acts as the final agreement for the standard of your finished product.
If you use hardcopy proofing: Your electronic approval allows us to move forward with creating your physical proof.
Important: Electronic proofs cannot accurately show how colors will look on paper. For a true preview of offset printing colors, we recommend ordering a hardcopy proof.
Depending on your project, you might consider ordering a single digital print. Please keep in mind that digital prints use different materials, finishes, and binding techniques than offset printing. Because of these differences, a digital sample is not an exact match for the final offset product.
If you are concerned about how your colors will look when printed using the offset process, we recommend adding a hardcopy proof sheet to your order
Note: Choosing a hardcopy proof sheet will add two weeks to your total turnaround time.
Once your proof is approved, your project moves into our state-of-the-art production cycle. We don’t just print; we craft.
We use high-precision four-color sheet-fed presses. Every page undergoes a controlled drying process to ensure ink stability and crispness.
This is where your vision takes its final form. Pages are folded, precision-cut, and bound using your selected technique.
At Grapes Book Factory, we treat every order—large or small—with the same obsession for detail.
For publishers who require international safety standards, we offer certified laboratory testing.
Your project isn't finished until it arrives safely at your door. We use Export-Grade Protection to ensure that your books withstand the rigors of international shipping, moisture, and handling.
Books are sensitive to humidity. To prevent warping or dampness during sea or air freight:
We don’t use standard boxes. We use Double-Wall Corrugated Cartons (Export Quality):
For large orders, we utilize heat-treated (ISPM 15 compliant) pallets for easy and safe transport:
Every box and pallet is clearly labeled with:
Global Reach: >Whether you are shipping to a single warehouse or require drop-shipping to multiple international locations, we coordinate with top-tier freight forwarders to ensure your ”Grapes” quality products arrive on time and in perfect ”shelf-ready” condition.
Navigating international waters and skies requires a strategic approach. We don’t just ship; we optimize your delivery for cost and safety.
To avoid the high costs of courier services (such as UPS, DHL, or FedEx), we specialize in Commercial Shipping. By utilizing bulk freight networks, we significantly reduce the per-unit shipping cost, ensuring your international distribution remains budget-friendly.
We offer two primary modes of transport depending on your timeline and volume:
You don’t have to be a logistics expert—that’s our job. When you partner with us, you receive:
Global shipping is a complex ecosystem. Unless you have selected our Guaranteed Expedited Delivery service, please treat all shipping estimates as approximate.
Transit times can be influenced by factors outside of our control, including:
Build in a Buffer: > To ensure your launch schedule remains stress-free, we strongly recommend adding a 2-week buffer to your expected delivery date. This protects your timeline against the minor, unforeseen events common in international ocean logistics.
At Grapes Book Factory, we want you to be completely happy with your experience. That is why we offer our official guarantee to every client.
When you place an order, we promise that your final product will match the specifications in your quote. We use only the highest quality materials and the best construction methods available.
Our Correction Policy: If we make an error that does not match your order, we will fix it with a reprint or a refund (subject to the exceptions below).
Partial Issues: If only part of your order is affected—such as a few books damaged during shipping—we will provide a prorated refund or reprint for that specific amount.
Bottom Line: We trust you to provide your vision, and you can trust us to bring it to life
Printing is a complex process with many moving parts. Because of this, our guarantee does not cover the following areas:
1. Color Accuracy & Expectations
Colors on a digital screen often look different than they do on paper.
• Variances: Due to the nature of CMYK (four-color) printing, we cannot guarantee an exact match to your monitor or home printer.
• Proofs: A "hardcopy proof" is the best way to preview your colors, though slight variations may still occur.
• File Format: Please submit files in CMYK. If you submit files in RGB, the colors will shift during conversion, and we cannot guarantee the result.
2. Prepress Check Overrides
Our team performs a technical review of your files to catch common printing errors. If we flag an issue and you choose to proceed without fixing it, our guarantee will not cover any problems resulting from that specific issue.
3. Shipping & Timelines
All turnaround times are estimates. We cannot guarantee exact delivery dates for standard shipping due to factors beyond our control, such as weather, port delays, or customs inspections.
Need it faster? We offer a Premium Expedited option. Please contact your account manager for a custom quote and to confirm your timeline before ordering.
4. Creative Decisions
You are responsible for the content and layout of your project.
• Content: Our guarantee does not cover typos, spelling errors, or design choices.
• Review: While we help with technical file setup, we do not proofread your work or check for creative errors
5. Found a Problem? Let Us Know Early
Please inspect your order as soon as it arrives.
• 30-Day Limit: If you discover a manufacturing defect, you must report it to us within 30 days of delivery. We cannot offer refunds or reprints for defects reported after this timeframe.

Mail:
27A1, Dhakeshwary rd Dhaka 1211 Bangladesh.
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